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Channel: Comments on Online monitoring and evaluation: GDS and Registering to Vote
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By: simonfj

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".. we receive lots of feedback from users about various parts of GOV.UK which we then pass on to departments".

That's an interesting comment Georgina, especially because of that link at the bottom of every page. i.e. "Is there anything wrong with this page?" But isn't that the problem, and opportunity? Feedback is directed to a department below the radar, whereas what we do need is a way to direct users to a particular service design/maintenance group, which will span across depts. https://www.gov.uk/service-manual/the-team

This link at the bottom of most gov.uk pages is a terrific opportunity to bring the users of a individual service, and its designers, to a forum where they could share, and keep, a learning/co-design about a specific topic or service.

It could also act as a place to FAQs about a particular topic or service. As you say, we have all this really useful info about users that could be used in all sorts of ways. But because there is no ongoing engagement/outreach (to be seen) between users and design teams, we never get to develop the kind of open co-design culture which will have teams in different govs, and their departments, working with their users (and private co-designers) to continuously improve their products.

E.g. We know that people move house quite often, so the local IERs will always need to be updated. http://www.independent.co.uk/property/how-often-do-people-move-house-8969393.html Question is, who will inform the National databases/services ONCE that a voter has a new address?

These kind of insights are not hard to imagine, once we get different (local and central) perspectives focussing, and engaging, on the same service together. All the best.


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